Last updated: 05 August 2025
At Love More Vets, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We may collect the following types of personal information:
Your name, address, phone number and email address
Pet details (e.g. name, breed, medical history)
Payment details (where required)
Any other information you provide via our website, booking forms, social media, email, or in clinic
We may collect personal information when you:
Make an appointment or enquiry (online, by phone or in person)
Complete an online form or lead ad (e.g. through Meta or Google)
Subscribe to our newsletter or promotional communications
Interact with us via social media or our website
We collect your personal information to:
Provide veterinary services to your pets
Contact you regarding appointments or care
Send relevant health reminders and promotions
Process payments and manage records
Improve our services and client experience
Comply with legal obligations
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including:
Secure storage systems
Staff training on confidentiality
Restricted access to sensitive data
We do not sell or trade your personal information. We may disclose it to:
Veterinary specialists or pathology services (with your consent)
Our service providers (e.g. IT or communication platforms)
Legal or regulatory authorities, if required by law
You may request access to your personal information or ask us to correct it if it’s inaccurate. Please contact us using the details below.
Our website may use cookies or analytics tools to improve your experience. You can choose to disable cookies via your browser settings.
We may send you occasional promotions or health reminders. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
If you have any questions about this policy or how we handle your information, please contact:
Love More Vets
50 Woodland Dr, Reedy Creek QLD 4227
Email: reception@lovemorevets.com.au
Phone: [07 5551 6277
We may update this Privacy Policy from time to time. The latest version will always be available on our website.